1. Agreement to Terms

By accessing or using AIDO ("the Service"), operated at getyouraido.com, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service. We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the revised Terms. Material changes will be communicated to active subscribers via email.

2. Description of Service

AIDO provides hosted, isolated instances of an autonomous AI-powered digital operator. Each subscriber receives a dedicated virtual server running an AIDO agent. The agent is powered by third-party large language models (LLMs) and is capable of autonomous operation, including executing tasks, managing files, communicating via messaging platforms, and interacting with external APIs and services configured by the user.

3. Nature of AI and Assumption of Risk

You expressly acknowledge and agree that:

• AIDO is powered by large language models which are inherently probabilistic. The agent's outputs and actions are not deterministic, not guaranteed to be accurate, and not guaranteed to be safe.
• The agent may produce incorrect, incomplete, misleading, biased, or harmful content or take actions that do not align with your intentions.
• The agent operates autonomously. Once configured, it may execute actions — including sending messages, running commands, modifying files, making API calls, and interacting with third-party services — without requiring your explicit approval for each action.
• We do not monitor, control, review, or supervise the actions or outputs of individual AIDO instances. Each instance operates independently on its own isolated server.
• You are solely responsible for configuring your agent's security profile, providing appropriate instructions, setting cost limits, and supervising its operation to the extent you deem necessary.
• You assume all risk associated with the use of the Service, including any damages, losses, costs, or liabilities arising from the agent's actions, outputs, or failures.

4. User Responsibilities

• You are responsible for all activity that occurs through your AIDO instance, including actions taken autonomously by the agent.
• You must provide your own API keys for LLM providers (e.g., OpenAI, Anthropic). You are responsible for all costs incurred through those providers and for complying with their terms of service.
• You must configure your agent's security profile appropriately. Granting the agent elevated permissions (such as shell access or admin mode) increases the scope of actions it can take and the potential for unintended consequences. You accept full responsibility for this configuration.
• You must not use the Service for any purpose that is illegal, harmful, or violates the rights of others.
• You are responsible for the content you provide to your agent (instructions, personality files, uploaded documents) and for the content it generates or distributes on your behalf.
• You must maintain the confidentiality of your credentials, API keys, and access tokens. You are responsible for any unauthorized access resulting from failure to secure your credentials.

5. Prohibited Uses

You may not use the Service to:

• Engage in any illegal activity or facilitate the violation of any law or regulation.
• Generate, store, or distribute child sexual abuse material or any content exploiting minors.
• Conduct cyberattacks, distribute malware, or engage in unauthorized access to third-party systems.
• Send spam, phishing messages, or unsolicited bulk communications.
• Engage in cryptocurrency mining or other resource-intensive activities unrelated to the Service's intended purpose.
• Attempt to circumvent security controls, access other users' instances, or interfere with the platform's infrastructure.
• Impersonate individuals or entities, or use the agent to deceive others about the nature of communications being AI-generated.
• Generate content that incites violence, promotes hatred, or constitutes harassment or threats.

Violation of these terms may result in immediate suspension or termination of your account without notice or refund.

6. Subscription and Billing

• The Service is offered on a monthly subscription basis. Pricing is listed on the pricing page and may change with 30 days' notice.
• Payments are processed by Stripe. By subscribing, you also agree to Stripe's terms of service.
• If payment fails, a 7-day grace period applies. After 7 days without successful payment, your instance will be suspended. After 30 days, your instance will be terminated and its data permanently deleted.
• You may cancel your subscription at any time through the customer portal. Access continues until the end of your current billing period.
• Refunds are handled on a case-by-case basis. We are not obligated to provide refunds for partial billing periods or for dissatisfaction with AI-generated outputs.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, infrastructure issues, or circumstances beyond our control. We are not liable for any losses resulting from service interruptions or downtime.

8. Intellectual Property

• You retain ownership of the content you provide to your AIDO instance (instructions, uploaded files, configuration).
• Content generated by your AIDO agent is subject to the terms of the underlying LLM provider (e.g., OpenAI, Anthropic). We make no claims of ownership over AI-generated content and make no representations regarding your right to use such content.
• The AIDO platform, software, branding, and documentation remain the intellectual property of AIDO.

9. Limitation of Liability

10. Indemnification

You agree to indemnify, defend, and hold harmless AIDO, its operators, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Service; (b) actions taken by your AIDO instance; (c) content generated by your AIDO instance; (d) your violation of these Terms; or (e) your violation of any rights of a third party.

11. Suspension and Termination

• We may suspend or terminate your account at any time for violation of these Terms, suspected abuse, non-payment, or any other reason at our sole discretion.
• Upon termination, your instance will be shut down and all data on it permanently deleted. This action is irreversible.
• You may request deletion of your account and all associated data at any time by contacting us at [email protected].

12. Third-Party Services

The Service integrates with third-party LLM providers, messaging platforms, and other external services configured by you. We are not responsible for the availability, accuracy, policies, or practices of any third-party service. Your use of third-party services through AIDO is governed by the respective third party's terms and policies.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict-of-law principles. Any disputes arising from or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands. Nothing in these Terms limits your rights under mandatory consumer protection laws of your country of residence.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

15. Contact

For questions about these Terms, contact us at [email protected].